PRIVACY POLICY

MyCityProperty.com

Owned and Operated by: Createxo
Website: https://brokers.directpropertybrokers.com/
Business: Property Showcase & Lead Generation Platform
Effective Date: 03/11/2026
Last Updated: 03/11/2026
Legal Jurisdiction: Pune, Maharashtra, India

1. INTRODUCTION

MyCityProperty.com (“MyCityProperty”, “Platform”, “Website”, “We”, “Us” or “Our”) is owned and operated by Createxo.

MyCityProperty is an online property showcase and lead-generation platform designed to connect property owners, independent real estate agents, agencies, prospective buyers and tenants.

We recognise the importance of personal information and are committed to handling it responsibly, transparently and securely.

This Privacy Policy explains:

• What personal information we collect.
• How and why we collect information.
• How information is used and processed.
• What information may be publicly displayed.
• When and with whom information may be shared.
• How long information is retained.
• How users can request access, correction or deletion.
• How users can raise privacy-related complaints.

By accessing or using MyCityProperty.com, registering as an agent or agency, submitting property information, purchasing a subscription or contacting us, you acknowledge this Privacy Policy.

Where applicable law requires consent for particular processing, we will obtain the required consent separately. Simply visiting the Website does not constitute consent to every optional processing activity.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to all individuals interacting with MyCityProperty.com, including:

1. Independent real estate agents.
2. Real estate agencies and brokerage firms.
3. Direct property owners.
4. Property sellers.
5. Landlords.
6. Prospective property buyers.
7. Prospective tenants.
8. Website visitors.
9. Subscribers purchasing listing plans.
10. Individuals contacting Createxo for support or enquiries.
11. Representatives and authorised personnel of subscribing agencies.

This Policy applies to personal information collected through:

• MyCityProperty.com.
• Agent and agency registration processes.
• Property submission and upload processes.
• Subscription and payment processes.
• Email and telephone communication.
• WhatsApp communication where initiated with Createxo.
• Customer support and complaint channels.
• Website cookies, server logs and applicable analytics technologies.

This Policy does not independently govern third-party websites, applications or services linked from MyCityProperty.

3. INFORMATION WE COLLECT

We collect only information reasonably necessary for operating the Platform, providing contracted services, maintaining security, communicating with users and meeting legal obligations.

3.1 Information Collected from Agents and Agencies

When an agent or agency registers or purchases a listing plan, we may collect:

• Full name.
• Mobile number.
• WhatsApp number.
• Email address.
• Agency or business name.
• Business address.
• Business contact details.
• Professional designation.
• Profile photograph, where supplied.
• Agency logo.
• Social media links.
• Property business information.
• Subscription and payment details.
• Registration and verification information.
• Communications with the Createxo team.

Where necessary for verification, we may request:

• Government-issued identity documents.
• Business registration details.
• RERA registration details, where applicable.
• Agency authorisation documents.
• Property owner authorisation letters.
• Other relevant supporting documents.

We will request such documents only where reasonably necessary for verification, security, contractual or legal purposes.

3.2 Information Collected from Direct Property Owners

Property owners submitting properties may provide:

• Full name.
• Mobile number.
• Email address.
• Property address.
• Property ownership or authorisation information.
• Property photographs.
• Property descriptions.
• Sale or rental price.
• Property specifications.
• Relevant legal or approval information.
• Communication preferences.

Property owners are responsible for ensuring that information about co-owners, representatives and other individuals is submitted lawfully.

3.3 Property Information

The Platform may collect and process the following property-related information:

• Property title.
• Property description.
• Property location.
• City and locality.
• Property type.
• Sale or rental classification.
• Price or rent.
• Property area and dimensions.
• Number of bedrooms and bathrooms.
• Amenities and facilities.
• Property photographs.
• Floor plans and other permitted documents.
• Availability and possession information.
• Contact details of the relevant agent or owner.

Some of this information may be displayed publicly on MyCityProperty.com.

3.4 Information Collected from Buyers and Tenants

Buyers and tenants may browse MyCityProperty without creating an account.

When visitors contact Createxo directly through forms, emails or other communication channels, we may collect:

• Name.
• Mobile number.
• Email address.
• Enquiry details.
• Property of interest.
• Preferred location.
• Communication history.
• Other information voluntarily provided.

Important WhatsApp distinction:

When a visitor clicks a property’s WhatsApp button or an agency’s WhatsApp button, the visitor is redirected to WhatsApp with a prefilled enquiry message.

The message may contain:

• The relevant property URL.
• The agent’s or agency’s WhatsApp number.
• A general enquiry message.
• The source agency page URL, where applicable.

The visitor sends the message directly to the agent or agency.

MyCityProperty does not automatically receive, access or store the contents of private WhatsApp conversations between visitors and agents.

WhatsApp independently processes information according to its own terms and privacy policy.

3.5 Technical and Website Usage Information

When users access MyCityProperty, certain technical information may be collected automatically through hosting infrastructure, server logs, security tools and analytics services, where enabled.

This may include:

• IP address.
• Browser type and version.
• Operating system.
• Device information.
• Access date and time.
• Referring website.
• Pages visited.
• Website navigation information.
• Approximate location inferred from IP address.
• Error reports.
• Security and access logs.

This information may be used for website administration, security, performance monitoring, fraud prevention and analytics.

3.6 Payment and Billing Information

Where users purchase subscriptions or additional services, we may collect:

• Subscriber name.
• Billing address.
• Contact details.
• Selected subscription plan.
• Payment amount.
• Transaction reference.
• Invoice information.
• GST details, where applicable.
• Payment status.

Payments may be processed through third-party payment service providers.

We do not intend to collect or store complete debit card, credit card, banking passwords, UPI PINs or other sensitive payment authentication credentials.

Such information is handled by the applicable payment provider under its own security and privacy arrangements.

4. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

We may use collected information for the following purposes:

4.1 Account and Subscriber Management

• Registering agents and agencies.
• Maintaining subscriber records.
• Verifying contact details.
• Managing subscriptions.
• Communicating plan information.
• Providing customer support.

4.2 Property Listing Management

• Receiving property information.
• Creating and updating property listings.
• Uploading property photographs.
• Managing dedicated agent and agency showcase pages.
• Updating property availability.
• Removing sold, rented or withdrawn properties.
• Reviewing submitted content.

4.3 Property Enquiry Facilitation

• Displaying agent and agency contact information.
• Generating direct Call links.
• Generating WhatsApp enquiry links.
• Displaying property-specific URLs in enquiry messages.
• Helping buyers and tenants connect with relevant agents and owners.

4.4 Subscription and Business Operations

• Processing subscription payments.
• Issuing invoices and receipts.
• Managing annual plan limits.
• Tracking contracted deliverables.
• Coordinating social media creatives and promotional reels.
• Maintaining business records.

4.5 Security and Fraud Prevention

• Detecting fake registrations.
• Investigating suspicious activities.
• Reviewing fraudulent property submissions.
• Identifying unauthorised access.
• Preventing spam and abuse.
• Enforcing the Terms & Conditions.
• Responding to complaints and legal notices.

4.6 Communication and Support

We may use contact information to communicate about:

• Registration.
• Subscription activation.
• Property uploads.
• Property corrections.
• Payment confirmations.
• Renewals.
• Service changes.
• Security notifications.
• Complaints.
• Customer support.

4.7 Marketing and Promotional Communication

With appropriate permission or another lawful basis where applicable, we may communicate information about:

• New subscription plans.
• Additional property marketing services.
• Digital marketing services.
• Website development.
• Promotional campaigns.
• Relevant Createxo services.

Users may opt out of optional promotional communications.

Essential service-related and legally required communications may continue where permitted.

5. PUBLICLY DISPLAYED INFORMATION

MyCityProperty provides dedicated showcase pages for participating agents and agencies.

To deliver this service, certain information may be publicly displayed.

This may include:

• Agent or agency name.
• Agency logo.
• Business description.
• Business contact number.
• WhatsApp number.
• Email address, where selected for display.
• Property photographs.
• Property descriptions.
• Property location.
• Property pricing.
• Property specifications.
• Property availability.

Subscribers acknowledge that information published on their dedicated showcase pages may be accessible to anyone visiting the Website.

Agent and Agency Responsibility:

Agents and agencies must not submit personal information belonging to another individual for public display without appropriate authority or consent.

Subscribers should not provide sensitive personal information for public display.

Createxo reserves the right to remove information that presents a privacy, safety, legal or security concern.

6. INFORMATION SHARING AND DISCLOSURE

We do not sell personal information as a standalone commercial product.

However, information may be shared in the following circumstances.

6.1 Website Hosting and Technical Service Providers

We may share necessary information with hosting companies, server administrators, technical maintenance providers, backup providers and security service providers to operate MyCityProperty.

6.2 Createxo Team and Authorised Personnel

Authorised employees, contractors and service personnel may access information when required to:

• Manage property uploads.
• Update agency pages.
• Process subscriptions.
• Provide support.
• Investigate complaints.
• Maintain website functionality.

Such access should be limited to legitimate business requirements.

6.3 Payment Service Providers

Necessary billing and transaction information may be shared with payment gateways, banks or other payment service providers to complete transactions and maintain payment records.

6.4 Communication Service Providers

Where applicable, information may be processed through email providers, communication tools, customer support systems or messaging services.

6.5 Buyers, Tenants and Website Visitors

Information voluntarily published on agent and agency pages is publicly accessible.

Visitors may use the displayed telephone or WhatsApp details to contact the relevant agent or agency.

6.6 Legal and Regulatory Authorities

Information may be disclosed when required or permitted under applicable law, including in response to:

• Court orders.
• Lawful government requests.
• Regulatory requirements.
• Law enforcement investigations.
• Fraud investigations.
• Legal proceedings.

6.7 Business Transfers

In the event of a merger, restructuring, business transfer, acquisition or sale of business assets, relevant information may be transferred subject to applicable legal requirements and appropriate safeguards.

7. WHATSAPP, TELEPHONE AND THIRD-PARTY COMMUNICATION

MyCityProperty uses direct communication links to connect buyers and tenants with agents and agencies.

When a user clicks a Call or WhatsApp button:

1. The relevant agent’s or agency’s contact number is used.
2. The visitor’s device opens the applicable telephone or WhatsApp application.
3. A WhatsApp message may be prefilled with the relevant property URL or agency page URL.
4. The visitor decides whether to make the call or send the message.

MyCityProperty does not control the resulting communication.

We are not responsible for:

• WhatsApp’s collection or processing of personal information.
• Telephone network records.
• Message delivery failures.
• Third-party application security.
• Conversations between agents and prospective customers.
• Information voluntarily shared by users during such conversations.

Users should review the applicable privacy policies of third-party communication services.

8. COOKIES AND TRACKING TECHNOLOGIES

MyCityProperty may use cookies, pixels, local storage or similar technologies, depending on the Website’s technical configuration.

These technologies may be used for:

• Essential website functionality.
• Security.
• Session management.
• Website performance.
• Visitor analytics.
• User experience improvements.
• Preference management.
• Advertising measurement, where applicable.

8.1 Essential Cookies

These may be necessary for website operation, security and basic functionality.

8.2 Analytics Cookies

Where analytics tools are enabled, information may be used to understand website traffic, visitor behaviour and popular pages.

8.3 Marketing Cookies

Marketing and advertising technologies may be used where enabled and where the required consent or other lawful basis has been established.

8.4 Cookie Management

Users may manage available cookie preferences through the Website’s cookie settings, where provided, or through their browser settings.

Blocking certain cookies may affect website functionality.

We will provide appropriate notices and obtain consent for non-essential tracking technologies where required by applicable law.

9. DATA SECURITY

Createxo takes reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

Security measures may include:

• Website access controls.
• Restricted administrative permissions.
• Password protection.
• SSL/HTTPS encryption.
• Hosting-level security.
• Website security monitoring.
• Software updates.
• Backup procedures.
• Malware scanning.
• Access monitoring.
• Appropriate internal handling procedures.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users acknowledge that internet-based services carry inherent security risks.

Users must also protect their own email accounts, mobile devices, passwords and communication applications.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may depend on the nature of the information and the purpose of processing.

10.1 Agent and Agency Information

Subscriber information may be retained during the active subscription and for a reasonable period afterwards for:

• Business records.
• Subscription history.
• Payment verification.
• Dispute resolution.
• Fraud prevention.
• Legal compliance.

10.2 Property Listings

Property information may be retained during the subscription period.

Listings may be removed or archived when:

• A property is sold.
• A property is rented.
• A listing is withdrawn.
• A subscription expires.
• A subscriber requests removal.
• The Company identifies a violation.
• Retention is no longer necessary.

10.3 Payment Records

Payment and invoice records may be retained for the periods required under applicable accounting, taxation and other laws.

10.4 Technical Logs

Security and server logs may be retained for operational, fraud prevention and security purposes in accordance with the applicable technical configuration and legal requirements.

10.5 Deletion

Information that is no longer necessary shall be deleted or anonymised where reasonably practicable, unless retention is required for legal compliance, security, legitimate dispute resolution or other lawful purposes.

11. USER RIGHTS AND PRIVACY REQUESTS

Users may contact Createxo to request information about personal data processed by the Company.

Subject to applicable law, users may request:

• Access to relevant personal information.
• Correction of inaccurate information.
• Updating of contact details.
• Removal of publicly displayed information where appropriate.
• Withdrawal of consent where processing is based on consent.
• Deletion of personal information where legally permissible.
• Clarification about the purposes of processing.
• Information about applicable grievance procedures.

Requests may be submitted through the official privacy contact details provided in this Policy.

The Company may request reasonable identity verification before processing a request.

Certain information may need to be retained where required by law or necessary for legitimate contractual, accounting, security or dispute-resolution purposes.

The Digital Personal Data Protection Act, 2023 provides a framework for data principal rights, including access, correction, erasure, grievance redressal and withdrawal of consent, with the relevant substantive provisions subject to their notified commencement dates.

The Company will implement the applicable requirements within the statutory timelines.

12. WITHDRAWAL OF CONSENT AND MARKETING OPT-OUT

Where personal information is processed on the basis of consent, users may withdraw that consent through the designated communication channels.

Users may also request to stop optional promotional communications.

Withdrawal of consent does not affect the lawfulness of processing undertaken before withdrawal.

Withdrawal may affect the availability of services where the relevant information is essential for providing the requested service.

The Company may continue processing information where another lawful basis applies or where retention is legally required.

13. CHILDREN’S PRIVACY

MyCityProperty is intended for adults involved in property-related activities.

The Platform is not designed to collect personal information from children.

Individuals below 18 years of age should not register as agents, purchase subscription plans or independently enter into property-related arrangements through the Platform.

If we become aware that personal information of a child has been collected contrary to applicable legal requirements, we will take appropriate steps to address the issue.

14. THIRD-PARTY WEBSITES AND APPLICATIONS

MyCityProperty may contain links to third-party websites, applications and services, including:

• WhatsApp.
• Social media platforms.
• Payment gateways.
• External property-related resources.
• Other websites linked by agents and agencies.

These third-party services operate independently.

Createxo does not control their privacy practices, security measures, content or data-processing activities.

Users should review the respective privacy policies before sharing personal information with such services.

15. INTERNATIONAL DATA PROCESSING

Certain technical service providers, hosting providers, analytics services or communication platforms may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, such processing shall be subject to applicable legal requirements, restrictions and safeguards.

Users should understand that third-party platforms may have their own data storage and processing arrangements.

16. PERSONAL DATA BREACHES

In the event of a suspected or confirmed personal data breach affecting information processed by the Company, we will assess the incident and take reasonable steps to:

• Investigate the incident.
• Contain the breach.
• Secure affected systems.
• Prevent further unauthorised access.
• Assess potential impact.
• Notify affected individuals and relevant authorities where required by applicable law.
• Take appropriate corrective measures.

The Company shall comply with applicable statutory breach notification requirements and timelines.

17. AGENT AND AGENCY RESPONSIBILITIES REGARDING PERSONAL DATA

Agents and agencies using MyCityProperty must respect the privacy of property owners, buyers, tenants and other individuals.

They agree that:

17.1. Personal information received through the Platform shall be used only for lawful and relevant property-related communication.

17.2. Contact details must not be sold, distributed or disclosed to unrelated third parties without appropriate legal authority.

17.3. Agents must not engage in unsolicited bulk messaging, harassment or spam.

17.4. Agents must not misuse buyer or tenant information for unrelated commercial purposes.

17.5. Agents must protect documents and personal information received from property owners.

17.6. Agents must obtain appropriate permission before submitting another person’s contact details or identity documents.

17.7. Agents must comply with applicable data protection and privacy requirements independently.

17.8. Agents must immediately inform Createxo if they identify a privacy breach or misuse involving information obtained through the Platform.

The Company may suspend or terminate a subscriber’s showcase page for serious privacy violations, unlawful data use or misuse of personal information.

18. FRAUD PREVENTION AND PRIVACY-RELATED INVESTIGATIONS

MyCityProperty may process relevant information to detect and investigate:

• Fake agent registrations.
• Impersonation.
• Fraudulent property advertisements.
• Unauthorised property submissions.
• Misuse of contact details.
• Fake buyer enquiries.
• Spam and automated abuse.
• Suspicious access patterns.
• Other unlawful or harmful activities.

Information may be reviewed, preserved or disclosed where reasonably necessary for fraud prevention, security, legal compliance or the protection of users.

Where legally appropriate, suspected unlawful activity may be reported to relevant authorities.

19. CHANGES TO THIS PRIVACY POLICY

Createxo reserves the right to revise this Privacy Policy when necessary due to:

• Changes in business operations.
• New website features.
• Changes in information collection practices.
• Changes in technology.
• Changes in applicable law.
• Regulatory requirements.
• Security improvements.

Updated versions will be published on MyCityProperty.com with the revised effective or updated date.

Where required, material changes will be communicated to affected users through appropriate channels.

20. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by the laws of India.

Subject to mandatory statutory rights, regulatory powers and applicable legal requirements, disputes concerning this Privacy Policy shall be subject to the jurisdiction of competent courts in Pune, Maharashtra, India.

Nothing in this Policy limits any statutory privacy rights or remedies available to individuals under applicable law.

21. CONTACT AND GRIEVANCE REDRESSAL

For privacy-related questions, personal information requests, correction requests, deletion requests, complaints or concerns, users may contact:

Platform: MyCityProperty.com

Owner and Operator: Createxo

Platform: https://brokers.directpropertybrokers.com/
Business Address: 2nd Floor, Geetanjali Heights, Near Kothrud Bus Stand, Kothrud, Pune.
Support Email: createxo.com@gmail.com
Contact Number: +91-8459775248

 

Jurisdiction: Pune, Maharashtra, India

We will review privacy-related complaints and respond in accordance with applicable legal requirements and our internal grievance procedures.

IMPORTANT NOTICE

This Privacy Policy describes the general information-processing practices of MyCityProperty.com.

It should be read together with the Website’s Terms & Conditions, Refund & Cancellation Policy and Property Listing Policy.

Users are encouraged to contact Createxo if they have questions regarding the collection, use, disclosure or protection of their personal information.